Afterhours
Last updated 27 August 2026.
Tickets are sold in Bangladeshi Taka (BDT) and are final sale. We don’t refund a ticket because plans changed. We do refund you in full if the organiser cancels the event, or moves it to a new date you can’t make.
Once an order is confirmed, it is not refundable and not exchangeable. Events are planned around the number of tickets sold, and capacity released late usually cannot be resold.
You can, however, transfer a ticket to someone elsefrom your wallet at no cost, as long as it hasn’t been scanned at the gate. That is the intended way to pass on a ticket you can’t use.
You get a full refund of everything you paid for that order, including the per-ticket service fee. You don’t need to ask — we contact affected ticket holders using the email or phone number on the account and process refunds from our side.
Your ticket stays valid for the new date automatically, and you don’t have to do anything. If the new date doesn’t work for you, email us within 14 days of the change being announcedand we’ll refund the order in full.
A change of venue, stage times or line-up within the same event is not a cancellation and does not create a refund right on its own.
Add-ons booked alongside a ticket — accommodation, transport and similar — follow the same rule: final sale, refunded in full if the event is cancelled or moved. Where an add-on is supplied by a third party such as a hotel or transport operator, their own cancellation terms are shown to you before you book and apply in addition to this policy.
If you were charged twice, charged and never received a ticket, or the money left your account but the order still shows as pending, that is not a refund request — it’s a payment we need to fix. Email us with your reference code and the transaction ID and we’ll trace it. Genuine duplicate or failed-order charges are returned in full.
There is no refund button in the app — every request is handled by a person. Email support@onlyafterhours.com from the address on your account and include:
We acknowledge every request within two working days and tell you whether it qualifies under this policy before we do anything else.
Approved refunds are returned by the same route the payment came in — to the bKash number or the card or account used to pay. We don’t refund to a different person’s account.
Money is sent within 7 to 10 working days of the refund being approved. Where the payment came through a card or a payment gateway, your bank may take a few days more than that to show it on your statement.
Refund requests and anything else about an order: